Privacy Policy

1. Introduction

Welcome to media.waluyamandala.ac.id. This Privacy Policy (“Policy”) describes how media.waluyamandala.ac.id (“Company,” “we,” “us,” or “our”) collects, uses, processes, discloses, and protects your personal information when you visit or use our website, https://media.waluyamandala.ac.id/ (the “Website” or “Service”).

We are deeply committed to protecting the privacy and security of your personal data. We understand that you care about how your information is collected, used, and shared, and we appreciate your trust that we will do so carefully and sensibly. This Policy aims to provide you with a clear and transparent understanding of our practices regarding your data, particularly as it relates to our niche in Home Exterior services, content, and connections.

By accessing or using our Website and Services, you signify that you have read, understood, and agree to our collection, storage, use, and disclosure of your personal information as described in this Privacy Policy and our Terms of Service. If you do not agree with the practices described in this Policy, please do not use our Website or Services.

This Privacy Policy is designed to be compliant with various global data protection regulations, including the General Data Protection Regulation (GDPR) in Europe, the California Consumer Privacy Act (CCPA/CPRA) in the United States, and other applicable data privacy laws, wherever feasible, to provide a high standard of privacy protection to all our users.

2. Definitions

To help you understand this Policy, we have defined some key terms:

Website / Service: Refers to https://media.waluyamandala.ac.id/ and any related services, content, features, or applications offered by us.
Company / We / Us / Our: Refers to media.waluyamandala.ac.id, which operates the Website.
User / You / Your: Refers to any individual accessing or using our Website or Services.
Personal Data: Any information that relates to an identified or identifiable natural person. An identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier, or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural, or social identity of that natural person. In the context of our Home Exterior niche, this could include your home address, photos of your property, project preferences, and more.
Usage Data: Data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (e.g., the duration of a page visit).
Cookies: Small files stored on your device (computer or mobile device) that record information about your browsing activity.
Data Controller: The natural or legal person who (alone or jointly or in common with other persons) determines the purposes for which and the manner in which any personal data are, or are to be, processed. For the purpose of this Policy, we are the Data Controller of your Personal Data.
Data Processor (or Service Provider): Any natural or legal person who processes data on behalf of the Data Controller. We may use the services of various Service Providers to process your data more effectively.
Consent: Freely given, specific, informed, and unambiguous indication of the data subject’s wishes by which he or she, by a statement or by a clear affirmative action, signifies agreement to the processing of personal data relating to him or her.

3. Data We Collect

We collect several different types of information for various purposes to provide and improve our Service to you.

3.1. Personal Data You Voluntarily Provide

When you interact with our Website, you may provide us with Personal Data directly. This includes, but is not limited to:

Contact Information: Name, email address, phone number, physical address (particularly relevant for Home Exterior project inquiries).
Account Information: If you create an account, we collect your username, password, and other registration details.
Profile Information: Any additional information you choose to provide in your profile, such as your interests in home exterior design, past projects, or preferred styles.
Home Exterior Project Details: This is crucial for our niche. You may provide detailed information about your home exterior projects, including:
- Project Type: (e.g., roofing replacement, siding installation, patio construction, landscaping design, window replacement).
- Project Description: Specific details about your requirements, preferences, and desired outcomes.
- Photos and Videos: Images or videos of your current property or examples of styles you like, which you might upload to help contractors understand your needs or to showcase your own completed projects.
- Budget Information: Your estimated budget for a project to help us connect you with suitable contractors or resources.
- Timeline: Your desired timeline for project completion.
- Location/Address: Your precise home address or service location, specifically for connecting you with local contractors or service providers.
- Communication Content: Any information you provide when communicating with us or other users through the Website, such as messages, feedback, reviews, inquiries, or support requests.
Payment Information: If we ever offer paid services or products directly on the Website, we would collect payment details (e.g., credit card information, billing address). For most Home Exterior services, payments are typically handled directly between you and a contractor, and we generally do not collect this from you directly, but if we do, please be assured it will be processed securely.
Survey and Contest Information: Information you provide when participating in surveys, contests, promotions, or requesting free resources (e.g., e-books, guides).

3.2. Data Collected Automatically (Usage Data)

When you access the Website, we may automatically collect certain information about your device and browsing activities. This Usage Data may include:

IP Address: Your Internet Protocol address, which can indicate your general geographic location.
Device Information: Information about your computer, mobile device, or other devices you use to access the Service, including hardware model, operating system, unique device identifiers, and mobile network information.
Browser Information: Type of browser, browser version, and browser settings.
Usage Patterns: Pages you visit on our Website, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
Referring/Exit Pages: The URL address of the page you came from before landing on our site and the URL of the page you visit after leaving our site.
Clickstream Data: Information about how you interact with our Website, including clicks, scrolls, and mouse movements.
Geolocation Data: With your consent, we may collect precise location data from your device, which is particularly useful for connecting you with local Home Exterior service providers and showing you geographically relevant content.

3.3. Information from Cookies and Tracking Technologies

We use Cookies and similar tracking technologies to track the activity on our Service and hold certain information. These technologies include:

Cookies (Browser Cookies): A cookie is a small file placed on your device. You can instruct your browser to refuse all Cookies or to indicate when a Cookie is being sent. However, if you do not accept Cookies, you may not be able to use some parts of our Service. Unless you have adjusted your browser setting so that it will refuse Cookies, our Service may use Cookies.
Flash Cookies: Certain features of our Service may use local stored objects (or Flash Cookies) to collect and store information about your preferences or your activity on our Service. Flash Cookies are not managed by the same browser settings as those used for Browser Cookies.
Web Beacons (or Pixel Tags): Certain sections of our Service and our emails may contain small electronic files known as web beacons that permit the Company, for example, to count users who have visited those pages or opened an email and for other related website statistics (e.g., recording the popularity of a certain section and verifying system and server integrity).
Other Tracking Technologies: Such as tags and scripts are used to collect and track information and to improve and analyze our Service.

The types of Cookies we may use include:

Necessary / Essential Cookies: These Cookies are essential to provide you with services available through our Website and to enable you to use some of its features. Without these Cookies, the services that you have asked for cannot be provided, and we only use these Cookies to provide you with those services.
Functionality Cookies: These Cookies allow us to remember choices you make when you use the Website, such as remembering your login details or language preference. The purpose of these Cookies is to provide you with a more personal experience and to avoid you having to re-enter your preferences every time you visit the Website.
Analytical / Performance Cookies: These Cookies allow us to recognize and count the number of visitors and to see how visitors move around our Website when they are using it. This helps us to improve the way our Website works, for example, by ensuring that users are finding what they are looking for easily.
Advertising / Targeting Cookies: These Cookies gather information about your browsing habits to make advertising more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of advertising campaigns. They are usually placed by advertising networks with our permission.

4. How We Use Your Data

We use your Personal Data for various purposes, primarily to provide and improve our Home Exterior-focused Service. The specific ways we use your data depend on how you interact with our Website.

4.1. To Provide and Maintain Our Service:
This includes operating the Website, securing it, ensuring its functionality, and providing you with assistance and support. We use your data to:

Manage your account and registration as a user of the Service.
Deliver the services you have requested, such as connecting you with Home Exterior contractors or providing information about home improvement.
Process and manage your requests for information, resources, or services.

4.2. For Facilitating Home Exterior Projects and Connections:
This is central to our niche:

Connecting Users with Contractors: If you submit a project inquiry, photos, or project details, we use this information to match you with suitable Home Exterior contractors, service providers, or product suppliers in your area.
Providing Quotes/Estimates: Your project details (e.g., project type, scope, photos, location) help contractors generate accurate quotes or estimates for you.
Showcasing Projects: With your explicit consent, we may use photos or descriptions of your completed Home Exterior projects (anonymized or attributed as agreed) for marketing, inspiration, or demonstration purposes on our Website.
Personalization: To tailor the content, recommendations, and advertisements you see on our Website to your specific interests in Home Exterior topics (e.g., showing you relevant articles on roofing if you’ve searched for roofing contractors).

4.3. To Communicate With You:

To provide you with news, special offers, and general information about other goods, services, and events which we offer that are similar to those that you have already purchased or inquired about, unless you have opted not to receive such information.
To respond to your inquiries, questions, comments, or feedback.
To send you service-related notifications, such as updates to our Privacy Policy or Terms of Service.

4.4. For Analytics and Website Improvement:

To understand how our users access and use the Service, including monitoring and analyzing Usage Data to identify trends, diagnose technical problems, and optimize performance.
To improve our Website’s content, features, and functionality, making it more intuitive and effective for users interested in Home Exterior.
To develop new products, services, features, and functionality.

4.5. For Marketing and Advertising:

To deliver targeted advertisements and measure the effectiveness of our advertising campaigns, including those on third-party platforms.
To understand the effectiveness of our promotional campaigns regarding Home Exterior services and products.
To retarget users with relevant advertisements based on their past interactions with our Website.

4.6. For Security and Fraud Prevention:

To detect, prevent, and address technical issues, fraud, or other malicious activities.
To maintain the safety and security of our Website and user data.

4.7. For Legal Compliance:

To comply with legal obligations, such as data protection laws, tax laws, and other regulatory requirements.
To establish, exercise, or defend legal claims.

5. Legal Basis for Processing Your Data (for GDPR and similar regulations)

If you are a resident of the European Economic Area (EEA), the United Kingdom, or other regions with similar data protection laws, our legal basis for collecting and using your Personal Data described in this Privacy Policy depends on the Personal Data we collect and the specific context in which we collect it. We may process your Personal Data because:

Consent: You have given us explicit consent to do so for one or more specific purposes (e.g., for sending marketing communications, sharing project photos). We ensure that consent is freely given, specific, informed, and unambiguous. You have the right to withdraw your consent at any time.
Performance of a Contract: The processing is necessary for the performance of a contract to which you are a party or to take steps at your request prior to entering into such a contract (e.g., when you request to be connected with a contractor, we process your project details to fulfill this service).
Legitimate Interests: The processing is necessary for our legitimate interests (or those of a third party), provided your fundamental rights and freedoms do not override those interests. Our legitimate interests include:
- Operating and improving our Website and services in the Home Exterior niche.
- Protecting our business, employees, and users from fraud, security risks, or illegal activities.
- Marketing our services to you or informing you about relevant updates, provided it is consistent with our relationship.
- Understanding our user base and their preferences to enhance the user experience.
Legal Obligation: The processing is necessary for compliance with a legal obligation to which we are subject (e.g., tax, reporting requirements, responding to legal requests).
Vital Interests: The processing is necessary to protect your vital interests or those of another natural person (e.g., preventing harm or injury in an emergency).

6. How We Share Your Data

We may share your Personal Data with various categories of recipients, always ensuring that such sharing is done in accordance with applicable laws and this Privacy Policy.

6.1. With Service Providers:
We engage third-party companies and individuals to facilitate our Service (“Service Providers”), to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used. These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose. Examples include:

Hosting providers: To host our Website and store data.
Analytics providers: Such as Google Analytics, to help us understand how users interact with our Website.
Email communication services: To send newsletters, updates, and marketing emails.
CRM platforms: To manage customer relationships and interactions.
Security service providers: To protect against fraud and ensure data security.

6.2. With Home Exterior Contractors and Partners:
This is a core function of our Service in the Home Exterior niche:

Project Inquiries: If you submit an inquiry regarding a Home Exterior project, we will share the relevant details you provided (e.g., your name, contact information, project description, photos, location, budget) with local contractors, service providers, or product suppliers who are part of our network, to enable them to contact you, assess your needs, and provide quotes. This sharing is done based on your explicit request or consent when submitting an inquiry.

6.3. For Business Transfers:
If we are involved in a merger, acquisition, or asset sale, your Personal Data may be transferred. We will provide notice before your Personal Data is transferred and becomes subject to a different Privacy Policy.

6.4. For Legal Reasons:
We may disclose your Personal Data in the good faith belief that such action is necessary to:

Comply with a legal obligation (e.g., respond to a court order, subpoena, or government request).
Protect and defend the rights or property of media.waluyamandala.ac.id.
Prevent or investigate possible wrongdoing in connection with the Service.
Protect the personal safety of users of the Service or the public.
Protect against legal liability.

6.5. With Affiliates:
We may share your information with our affiliates, in which case we will require those affiliates to honor this Privacy Policy. Affiliates include our parent company and any subsidiaries, joint venture partners, or other companies that we control or that are under common control with us.

6.6. With Your Consent:
We may disclose your Personal Data for any other purpose with your explicit consent. For example, if you explicitly opt-in to have your project photos and details publicly showcased on our “Completed Projects” section with your name, we will do so based on that consent.

6.7. Aggregated or Anonymized Data:
We may share aggregated or de-identified information that cannot reasonably be used to identify you with third parties for various purposes, including marketing, advertising, research, or analytics, without restriction. For example, we might share general statistics about popular Home Exterior project types in a certain region.

7. Data Retention

We will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy, including to satisfy any legal, accounting, or reporting requirements.

The criteria used to determine our retention periods include:

Your relationship with us: The duration for which you have an active account or continuously use our services.
Legal obligations: Specific retention periods mandated by law (e.g., tax records, contractual obligations).
Business needs: The need to adequately respond to complaints or inquiries, and to maintain our business operations and records.
Nature of data: The type of data and its sensitivity (e.g., project photos might be retained longer for portfolio purposes with consent).

For example:

Account Data: We retain your account information as long as your account is active to provide services. If you close your account, we will delete or anonymize your data within a reasonable timeframe, unless legal obligations necessitate longer retention.
Project Details: Information related to your Home Exterior projects submitted for quotes may be retained for a period necessary to facilitate the service and address any potential disputes, typically for a few years, or longer with your consent for showcasing.
Usage Data: Is generally retained for a shorter period, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer periods.

Once the retention period expires, we will either delete or anonymize your Personal Data, or if this is not possible (e.g., because your Personal Data has been stored in backup archives), then we will securely store your Personal Data and isolate it from any further processing until deletion is possible.

8. Data Security

The security of your Personal Data is paramount to us, and we strive to implement and maintain reasonable and appropriate security measures to protect it from unauthorized access, accidental loss, disclosure, alteration, or destruction.

We employ a combination of administrative, technical, and physical safeguards:

Technical Safeguards:
- Encryption: We use Secure Socket Layer (SSL) technology for data transmission between your browser and our Website.
- Access Controls: Restricted access to Personal Data for authorized personnel only.
- Network Security: Firewalls, intrusion detection systems, and regular vulnerability scanning.
- Data Backup: Regular backups of our data to prevent loss.
Administrative Safeguards:
- Internal Policies: Strict internal policies and procedures for handling Personal Data.
- Employee Training: Training our staff on data protection best practices and security protocols.
- Incident Response Plan: A plan to address and manage any potential data breaches.
Physical Safeguards:
- Secured data centers with access controls and monitoring.

However, please remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security. You also play a vital role in protecting your data by choosing strong passwords, keeping your login credentials confidential, and being wary of phishing attempts.

9. International Data Transfers

As we operate globally and utilize third-party service providers who may be located in various countries, your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.

For users outside of Indonesia, particularly those in the EEA or UK, your Personal Data may be transferred to jurisdictions that do not have equivalent data protection laws as your home country. We will ensure that appropriate safeguards are in place to protect your data during these transfers, such as:

Standard Contractual Clauses (SCCs): Implementing SCCs approved by the European Commission, which obligate the recipient to protect Personal Data to the GDPR standards.
Adequacy Decisions: Relying on countries deemed by the European Commission to provide an adequate level of data protection.
Your Explicit Consent: Obtaining your explicit consent for such transfers, provided we have informed you of the possible risks.
Other Legitimate Grounds: As permitted under applicable data protection laws.

By submitting your Personal Data, you agree to this transfer, storing, or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

10. Your Data Protection Rights

Depending on your location and applicable data protection laws, you may have certain rights regarding your Personal Data. We are committed to facilitating the exercise of these rights.

10.1. General Rights (Applicable Broadly)

Right to Access: You have the right to request copies of your Personal Data.
Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
Right to Erasure (Right to be Forgotten): You have the right to request that we erase your Personal Data, under certain conditions.
Right to Restrict Processing: You have the right to request that we restrict the processing of your Personal Data, under certain conditions.
Right to Object to Processing: You have the right to object to our processing of your Personal Data, under certain conditions, particularly where we process based on legitimate interests or for direct marketing.
Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
Right to Withdraw Consent: If we are relying on your consent to process your Personal Data, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing before the withdrawal.
Right to Lodge a Complaint: You have the right to lodge a complaint with a supervisory authority if you believe your data protection rights have been violated.

10.2. Specific Rights for GDPR (EU/EEA/UK Residents)

In addition to the general rights above, if you are located in the European Economic Area (EEA), the United Kingdom (UK), or Switzerland, you have the rights outlined by the GDPR concerning your Personal Data. We act as a Data Controller for your Personal Data.

Right to be informed: You have the right to be informed about the collection and use of your personal data.
Right to object to automated decision-making and profiling: You have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you. We do not currently engage in such processing activities that would have these specific legal effects, particularly concerning Home Exterior project matching, which still involves human discretion.

10.3. Specific Rights for CCPA/CPRA (California Residents)

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA). We act as a Business under the CCPA/CPRA.

Right to Know: You have the right to request that we disclose to you the categories and specific pieces of Personal Information we have collected about you, the categories of sources from which the Personal Information is collected, the business or commercial purpose for collecting, selling, or sharing Personal Information, the categories of third parties to whom We disclose Personal Information, and the categories of Personal Information that We disclosed for a business purpose.
Right to Delete: You have the right to request that we delete any Personal Information about you that we have collected, subject to certain exceptions.
Right to Opt-Out of Sale or Sharing: You have the right to direct us not to sell or share your Personal Information. While we do not “sell” Personal Data in the traditional sense, the definition under CCPA/CPRA can be broad, covering sharing for cross-context behavioral advertising. We provide mechanisms for you to exercise this right if applicable.
Right to Correct Inaccurate Personal Information: You have the right to request that we correct inaccurate Personal Information that we maintain about you.
Right to Limit Use and Disclosure of Sensitive Personal Information: You have the right to limit our use and disclosure of your Sensitive Personal Information (e.g., precise geolocation) for purposes other than those necessary to provide the goods or services you requested.
Right to Non-Discrimination: You have the right not to receive discriminatory treatment for exercising your CCPA/CPRA privacy rights.

10.4. How to Exercise Your Rights:

To exercise any of these rights, please contact us using the contact details provided in the “Contact Us” section (Section 13) of this Privacy Policy. We will verify your identity before responding to your request, possibly requiring you to provide additional information to confirm your identity. We will respond to your request within a reasonable timeframe and in accordance with applicable laws.

11. Children’s Privacy

Our Service is not intended for use by anyone under the age of 13 (“Children” or “Child”). We do not knowingly collect personally identifiable information from anyone under the age of 13. If you are a parent or guardian and you are aware that your Child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from Children without verification of parental consent, we take steps to remove that information from our servers.

Specifically, for our Home Exterior niche, we understand that home improvement decisions are typically made by adults, and our content and services are designed for adult users.

12. Links to Other Websites

Our Service may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. This includes links to contractors’ websites, product manufacturers, or other Home Exterior related resources.

13. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date at the top of this Privacy Policy.

We will notify you via email and/or a prominent notice on our Service, prior to the change becoming effective, and update the “Last Updated” date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page. Your continued use of the Service after the effective date of any revised Privacy Policy means you accept the terms of the revised Privacy Policy.

14. Contact Us

If you have any questions about this Privacy Policy, our data practices, or if you would like to exercise any of your data protection rights, please do not hesitate to contact us:

Website: https://media.waluyamandala.ac.id/
Company Name: media.waluyamandala.ac.id
Email: media.waluyamandala.ac.id

Note: The email address media.waluyamandala.ac.id provided appears to be a domain name rather than a valid email address. For effective communication regarding privacy matters and to facilitate your data rights requests, please ensure you use a functioning email address such as [email protected] or [email protected] and update this section accordingly on your live website. We have used the exact string you provided, but strongly recommend correction.